Career Paths English - Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths - Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.
Exam Essentials is our major British English exam preparation series combining exam preparation, practice, and tips for the revised Cambridge English exams. This effective combination of testing and teaching has proved a popular formula with teachers and students. The first two practice tests in each book are 'walk-through' tests. Students are carefully guided through the tests and shown how they work and what they have to do to succeed in each part of the exam. Additional step-by-step support for the Writing paper is offered in all the tests.
Pathways to Literature provides an exploration of English literary masters´ timeless works from the 16th to the 20th century. It aims to teach important values and help learners acquire a better understanding of both the English language and the cultural heritage of the Englishspeaking world. The course includes a wide variety of excerpts with carefully planned activities that allow students to approach English Literature with confidence. Extensive analysis on title, characters, themes, setting, values, motifs, symbols, meter, and rhythm, as well as summary skills and essay writing, provide a pathway to achieving mastery in English Literature.