Social CRM For Dummies by Kyle Lacy, Stephanie Diamond and Jon Ferrara
English | ISBN: 1118242491 | 2013 | PDF | 360 pages | 29,7 MB
Discover great ways to engage your customers through the social web
Social CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation.