Exceptional Service Exceptional Profits

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (repost)

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
English | 2010 | ISBN: 0814415385 | 170 pages | PDF | 2,1 MB
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (repost)

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
2010 | ISBN: 0814415385 | 170 pages | PDF | 2,1 MB

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
AMACOM | 2010 | ISBN: 0814415385 | 170 pages | PDF | 1,5 MB
Kansei Innovation: Practical Design Applications for Product and Service Development

Mitsuo Nagamachi and Anitawati Mohd Lokman, "Kansei Innovation: Practical Design Applications for Product and Service Development"
English | ISBN: 1498706827 | 2015 | 129 pages | PDF | 7 MB
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Richard S. Gallagher , "Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service"
AMACOM - 2006-04-21 | ISBN: 0814473083 | 237 Pages | 1.1 MB | PDF

Gallagher has nailed the essence of serving others with practical ideas that work. Make great connections with your customers today!

Are Your Customers Being Served?: How to Boost Profits (repost)  eBooks & eLearning

Posted by interes at Oct. 18, 2017
Are Your Customers Being Served?: How to Boost Profits (repost)

Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides) by Pauline Rowson
English | 2007 | ISBN: 0954804554 | 112 pages | PDF | 0,6 MB
What the Best CEOs Know: 7 Exceptional Leaders and Their Lessons for Transforming any Business [Repost]

What the Best CEOs Know: 7 Exceptional Leaders and Their Lessons for Transforming any Business by Jeffrey A. Krames
English | 1 Mar. 2003 | ISBN: 0071382402 | 204 Pages | CHM | 672.23 KB

Warrior Woman: The Exceptional Life Story of Nonhelema, Shawnee Indian Woman Chief  eBooks & eLearning

Posted by First1 at April 14, 2018
Warrior Woman: The Exceptional Life Story of Nonhelema, Shawnee Indian Woman Chief

Warrior Woman: The Exceptional Life Story of Nonhelema, Shawnee Indian Woman Chief by James Alexander Thom,‎ Dark Rain Thom
English | December 18th, 2007 | ASIN: B000XUACYG, ISBN: 0345445546, 0345445554 | 509 Pages | EPUB | 0.99 MB

A bestselling master of historical fiction, James Alexander Thom has brought unforgettable Native American figures to life for millions of readers, powerfully dramatizing their fortitude, fearsomeness, and profound fates. Now he and his wife, Dark Rain, have created a magnificent portrait of an astonishing woman–one who led her people in war when she could not persuade them to make peace.

Six Sigma for Managers  eBooks & eLearning

Posted by tarantoga at April 13, 2018
Six Sigma for Managers

Greg Brue, "Six Sigma for Managers, 2nd Edition (Briefcase Books Series)"
ISBN: 0071838635 | 2015 | EPUB | 272 pages | 8 MB

Oracle: Customer Service Suite  eBooks & eLearning

Posted by naag at April 10, 2018
Oracle: Customer Service Suite

Oracle: Customer Service Suite
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1.5 Hours | 218 MB
Genre: eLearning | Language: English