Exceptional Service Exceptional Profits

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (repost)

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
English | 2010 | ISBN: 0814415385 | 170 pages | PDF | 2,1 MB
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (repost)

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
2010 | ISBN: 0814415385 | 170 pages | PDF | 2,1 MB

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
AMACOM | 2010 | ISBN: 0814415385 | 170 pages | PDF | 1,5 MB
Kansei Innovation: Practical Design Applications for Product and Service Development

Mitsuo Nagamachi and Anitawati Mohd Lokman, "Kansei Innovation: Practical Design Applications for Product and Service Development"
English | ISBN: 1498706827 | 2015 | 129 pages | PDF | 7 MB
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Richard S. Gallagher , "Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service"
AMACOM - 2006-04-21 | ISBN: 0814473083 | 237 Pages | 1.1 MB | PDF

Gallagher has nailed the essence of serving others with practical ideas that work. Make great connections with your customers today!
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB
Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (repost)

Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides) by Pauline Rowson
English | 2007 | ISBN: 0954804554 | 112 pages | PDF | 0,6 MB

Many organisations chase the Holy Grail of obtaining new customers, spending time, money and energy on winning them only to provide them with a service or product that quite frankly is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation it is extremely difficult to change it.

Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner  eBooks & eLearning

Posted by Underaglassmoon at Jan. 15, 2017
Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner

Building a Lean Service Enterprise: Reflections of a Lean Management Practitioner
CRC Press | English | December 2016 | ISBN-10: 149877959X | 286 pages | PDF | 39.13 mb

by Debashis Sarkar (Author)
Emerging Trends in the Evolution of Service-Oriented and Enterprise Architectures (repost)

Emerging Trends in the Evolution of Service-Oriented and Enterprise Architectures (Intelligent Systems Reference Library, Book 111) by Eman El-Sheikh and Alfred Zimmermann
English | 2016 | ISBN: 3319405624 | 265 pages | PDF | 7 MB

Outstanding!: 47 Ways to Make Your Organization Exceptional (repost)  eBooks & eLearning

Posted by interes at Jan. 14, 2017
Outstanding!: 47 Ways to Make Your Organization Exceptional (repost)

Outstanding!: 47 Ways to Make Your Organization Exceptional by John G. Miller
English | 2010 | ISBN: 0399156402 | 224 pages | PDF | 0,7 MB