Exceptional Service Exceptional Profits

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
AMACOM | 2010 | ISBN: 0814415385 | 170 pages | PDF | 1,5 MB

Italian Secret Service (1968)  Video

Posted by yorkiez at June 20, 2014
Italian Secret Service (1968)

Italian Secret Service (1968)
DVDRip | MKV/AVC x264 ~1950 kbps avg | 1Hr 42Mins | 25 fps | 716x572 | 1.53 GB
Audio: Italian | AC3 2 Ch 192 Kbps | Subtitles: English
Genre: Comedy | Director: Luigi Comencini

Luigi Comencini delivers an Italian answer to the international spy films that were sweeping cinemas globally in the sixties. Nino Manfredi is Natalino Tartufato, a man with a past as freedom fighter against the Nazis during the second world war, and who is now enrolled in the Italian Secret Service, and hot in pursuit of a neo-Nazi group. That aside, the film is firmly rooted in the commedia all'Italiana of its time, and although the plot is not short of eccentric characters, secret suitcases, rooftop stakeouts and red herrings, an all out action-epic a la James Bond is not what is on the menu.

Pluralsight - VMware vCloud Hybrid Service (vCHS) (2014) [repost]  eBooks & eLearning

Posted by house23 at Jan. 24, 2015
Pluralsight - VMware vCloud Hybrid Service (vCHS) (2014) [repost]

Pluralsight - VMware vCloud Hybrid Service (vCHS) (2014)
MP4 | AVC 199kbps | English | 1024x768 | 15fps | 2h 45mins | AAC stereo 84kbps | 324 MB
Genre: Video Training

VMware’s vCloud Hybrid Service, or vCHS, is a new offering that adds cloud elasticity and scale to vSphere infrastructures. Watch this course to find out what you need to know about vCHS, how to implement it, and how to administer your vCHS cloud on a daily basis. VMware’s new public infrastructure as a service (IaaS) cloud offering was designed to provide enterprises with the business agility and efficiency that they need to stay competitive. By providing VMware’s enterprise customers with a powerful, fast, robust, secure, and reliable infrastructure on demand solution that is fully compatible with their existing vSphere infrastructure, VMware has created a compelling hybrid cloud offering. In this course, you’ll learn specifically how vCHS works, how you would administer it, how to create new virtual machines, how to manage virtual networks, administer users, connect your re infrastructure, and much more!

Introduction to Service Engineering  eBooks & eLearning

Posted by interes at March 18, 2014
Introduction to Service Engineering

Introduction to Service Engineering by Waldemar Karwowski and Gavriel Salvendy
English | 2010 | ISBN: 0471547727 , 0470382414 | ISBN-13: 9780471547723 | 672 pages | PDF | 65,1 MB

Industrial Engineering
What you need to know to engineer the global service economy.
As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy.
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Richard S. Gallagher , "Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service"
AMACOM - 2006-04-21 | ISBN: 0814473083 | 237 Pages | 1.1 MB | PDF

Gallagher has nailed the essence of serving others with practical ideas that work. Make great connections with your customers today!

Service Innovation  eBooks & eLearning

Posted by Underaglassmoon at June 13, 2016
Service Innovation

Service Innovation: Novel Ways of Creating Value in Actor Systems
Springer | Business & Management | July 11, 2016 | ISBN-10: 4431549218 | 311 pages | pdf | 4.31 mb

Editors: Toivonen, Marja (Ed.)
Provides a unique view of the linkages between service innovation and systems innovation
Includes a multidisciplinary history of service innovation research while showing avenues for future research – in the area of sustainability, for instance
Features contributions by the best-known scholars in the area of service innovation research, representing different schools of thought

Service Science: Design for Scaling and Transformation  eBooks & eLearning

Posted by Book-er at Sept. 19, 2009
Service Science: Design for Scaling and Transformation

Cheng Hsu "Service Science: Design for Scaling and Transformation"
World Scientific Publishing Company | English | 2009-02-17 | ISBN: 9812836764 | 316 pages | PDF | 2 MB
Service ist Sexy!: So machen Sie die Leistungen Ihres Unternehmens noch attraktiver

Johann Beck, Norbert Beck, "Service ist Sexy!: So machen Sie die Leistungen Ihres Unternehmens noch attraktiver"
Gabler | 2008 | ISBN: 3834907855 | 192 pages | PDF | 1,1 MB
Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision (repost)

Managing Social Service Staff for Excellence: Five Keys to Exceptional Supervision by Nancy Summers
English | ISBN: 0470527943 | 2010 | 220 pages | PDF | 3 MB

Shakira - Laundry Service (2001)  Music

Posted by popsakov at April 10, 2017
Shakira - Laundry Service (2001)

Shakira - Laundry Service (2001)
EAC Rip | FLAC (Img) + Cue + Log ~ 353 Mb | MP3 CBR320 ~ 118 Mb
Scans (JPG, 600 dpi) ~ 162 Mb | RAR 5% Recovery
Pop, Dance, Pop Rock, Latin | Epic #498720 2

The Latin pop and rock en español fields are full of talented artists who would probably be huge in the English-language market if they didn't sing in Spanish exclusively. Some non-Spanish-speaking listeners don't mind listening to lyrics they don't understand – the beat and the melody are enough for them – but many others insist on understanding every word that is coming out of an artist's mouth. Thus, Latin stars usually don't cross over to English-speaking audiences until they start singing in English, which is what Shakira does on 2001's Laundry Service. "Whenever, Wherever," this album's infectious lead single, is to Shakira what "Livin' la Vida Loca" was to Ricky Martin: the major hit that brought her to English-speaking audiences in a big way…