Exceptional Service Exceptional Profits

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (repost)

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
English | 2010 | ISBN: 0814415385 | 170 pages | PDF | 2,1 MB
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (repost)

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
2010 | ISBN: 0814415385 | 170 pages | PDF | 2,1 MB

In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

Leonardo Inghilleri, Micah Solomon, "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
AMACOM | 2010 | ISBN: 0814415385 | 170 pages | PDF | 1,5 MB
Kansei Innovation: Practical Design Applications for Product and Service Development

Mitsuo Nagamachi and Anitawati Mohd Lokman, "Kansei Innovation: Practical Design Applications for Product and Service Development"
English | ISBN: 1498706827 | 2015 | 129 pages | PDF | 7 MB
Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Richard S. Gallagher , "Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service"
AMACOM - 2006-04-21 | ISBN: 0814473083 | 237 Pages | 1.1 MB | PDF

Gallagher has nailed the essence of serving others with practical ideas that work. Make great connections with your customers today!

Are Your Customers Being Served?: How to Boost Profits (repost)  eBooks & eLearning

Posted by interes at Oct. 18, 2017
Are Your Customers Being Served?: How to Boost Profits (repost)

Are Your Customers Being Served?: How to Boost Profits by Delivering Exceptional Customer Service (Easy Step by Step Guides) by Pauline Rowson
English | 2007 | ISBN: 0954804554 | 112 pages | PDF | 0,6 MB
Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses

Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses by Deborah C. Sawyer
English | April 1st, 2002 | ISBN: 0910965560, 9780910965569 | 257 Pages | True PDF | 5.31 MB

Focusing specifically on the competitive information needs of service-oriented firms, this book illuminates the many forms of competition in service businesses, identifies the most effective information resources for competitive intelligence, and provides a practical framework for identifying and studying competitors in order to gain competitive advantage.

Service Quality in Indian Hospitals: Perspectives from an Emerging Market  eBooks & eLearning

Posted by AvaxGenius at Oct. 22, 2017
Service Quality in Indian Hospitals: Perspectives from an Emerging Market

Service Quality in Indian Hospitals: Perspectives from an Emerging Market By Sanjay Mohapatra, K. Ganesh, M. Punniyamoorthy, Rani Susmitha
English | PDF,EPUB | 2017 (2018 Edition) | 109 Pages | ISBN : 3319678876 | 3.31 MB

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

ITIL Service Operation (Intermediate Lifecycle)  eBooks & eLearning

Posted by naag at Oct. 22, 2017
ITIL Service Operation (Intermediate Lifecycle)

ITIL Service Operation (Intermediate Lifecycle)
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 42M | Lec: 39 | 108 MB
Genre: eLearning | Language: English

ITIL Service Operation

From the Imjin to the Hook: A National Service Gunner in the Korean War  eBooks & eLearning

Posted by arundhati at Oct. 21, 2017
From the Imjin to the Hook: A National Service Gunner in the Korean War

James Jacobs, "From the Imjin to the Hook: A National Service Gunner in the Korean War"
2013 | ISBN-10: 1781593434 | ASIN: B00LOUSYVM | 224 pages | EPUB | 10 MB