Customer Service Best Practices

42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Managem (Repost)

Geoffrey A. Best, Laura Lowell, "42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Management"
English | 2011 | 138 Pages | ISBN: 1607730685 | PDF | 0.7 MB
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
English | 2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB
Practical Zendesk Administration: Best practices for setting up your customer service platform (repost)

Stafford Vaughan, "Practical Zendesk Administration: Best practices for setting up your customer service platform"
2012 | ISBN-10: 1449343643 | PDF | 190 pages | 12 MB
Practical Zendesk Administration: Best practices for setting up your customer service platform (repost)

Practical Zendesk Administration: Best practices for setting up your customer service platform by Stafford Vaughan
English | 2012 | ISBN-10: 1449343643 | EPUB | 190 pages | 8 MB

Implementing Zendesk as part of your company's operations can be a time-consuming process. In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software.

Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)  eBooks & eLearning

Posted by interes at Feb. 18, 2013
Unleashing Excellence: The Complete Guide to Ultimate Customer Service (repost)

Unleashing Excellence: The Complete Guide to Ultimate Customer Service By Dennis Snow, Teri Yanovitch
2009-11-16 | 256 Pages | ISBN: 0470503807 | PDF | 1,5 MB

A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.
Practical Zendesk Administration: Best practices for setting up your customer service platform

Stafford Vaughan, "Practical Zendesk Administration: Best practices for setting up your customer service platform"
2012 | ISBN-10: 1449343643 | PDF, EPUB | 190 pages | 11 + 8 MB
42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Management

42 Rules for Outsourcing Your Call Center: Best Practices for Outsourcing Call Center Planning, Operations and Management By Geoffrey A. Best, Laura Lowell
2011 | 138 Pages | ISBN: 1607730685 | PDF | 0.7 MB
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service (repost)

John R. DiJulius III, "Secret Service: Hidden Systems That Deliver Unforgettable Customer Service"
AM A COM | 2003 | ISBN: 0814471714 | 208 pages | PDF | 1 MB

Service-orientiertes IT-Management: ITIL-Best-Practices und Fallstudien  eBooks & eLearning

Posted by tot167 at June 20, 2010
Service-orientiertes IT-Management: ITIL-Best-Practices und Fallstudien

Rüdiger Zarnekow, Axel Hochstein, Walter Brenner, "Service-orientiertes IT-Management: ITIL-Best-Practices und Fallstudien"
Springer | 2005 | ISBN: 3540205322 | 370 pages | PDF | 1,3 MB

Supply Chain Management Best Practices  eBooks & eLearning

Posted by tot167 at June 18, 2010
Supply Chain Management Best Practices

David Blanchard, "Supply Chain Management Best Practices"
Wiley | 2010 | ISBN: 0470531886 | 304 pages | PDF | 1,7 MB