Customer Requirements

Ralph Rowland Young, «The Requirements Engineering Handbook»  (Repost)

Ralph Rowland Young, «The Requirements Engineering Handbook»
Artech House Publishers | ISBN 1580532667 | 2003 Year | PDF | 1 Mb | 278 Pages

Gathering customer requirements is a key activity for developing software that meets the customer's needs. A concise and practical overview of everything a requirement's analyst needs to know about establishing customer requirements, this first-of-its-kind book is the perfect desk guide for systems or software development work. The book enables professionals to identify the real customer requirements for their projects and control changes and additions to these requirements. This unique resource helps practitioners understand the importance of requirements, leverage effective requirements practices, and better utilize resources. The book also explains how to strengthen interpersonal relationships and communications which are major contributors to project effectiveness. Moreover, analysts find clear examples and checklists to help them implement best practices.

The Requirements Engineering Handbook (Repost)  

Posted by igor_lv at Sept. 27, 2014
The Requirements Engineering Handbook (Repost)

The Requirements Engineering Handbook - Ralph Rowland Young
2003 | ISBN: 1580532667 | PDF | 278 pages | 4 Mb

Gathering customer requirements is a key activity for developing software that meets the customer's needs. A concise and practical overview of everything a requirement's analyst needs to know about establishing customer requirements, this first-of-its-kind book is the perfect desk guide for systems or software development work. The book enables professionals to identify the real customer requirements for their projects and control changes and additions to these requirements. This unique resource helps practitioners understand the importance of requirements, leverage effective requirements practices, and better utilize resources.

Pluralsight - Creating Effective User Stories  

Posted by Polik88 at July 10, 2015
Pluralsight - Creating Effective User Stories

Pluralsight - Creating Effective User Stories
English | MP4 | 1024x768 | AVC 65.2 Kbps 15.000 fps | AAC 128 Kbps 44.1 khz | 2h 17mn | 261 MB
Genre: Video Training

Do you love the idea of capturing customer requirements with lightweight user stories rather than formal requirements documents? Of course you do, but many teams find that while the idea of user stories sounds great, they struggle to create effective user stories that are truly useful for communicating between themselves and their customer.

Meeting Customer Needs, 3rd Edition (repost)  

Posted by interes at Dec. 23, 2013
Meeting Customer Needs, 3rd Edition (repost)

Meeting Customer Needs, 3rd Edition by Ian Smith
English | 2003 | ISBN: 075065984X | Pages: 240 | PDF | 4,5 MB

This is a third edition of Meeting Customer Needs, a diploma level book in the Chartered Management of Institute series. This particular title meets the specific requirements of those taking the Unit DM45 entitled Customer Focus, Marketing and Planning.
Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition (repost)

Vanishing Boundaries: How Integrating Manufacturing and Services Creates Customer Value, Second Edition by Richard E. Crandall and William R. Crandall
English | 2013 | ISBN: 1466505907 | 540 pages | PDF | 6 MB
Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation (repost)

Alan Trefler, "Build for Change: Revolutionizing Customer Engagement through Continuous Digital Innovation"
English | 2014 | ISBN: 1118930266 | 192 pages | EPUB | 2 MB

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.

The Ten Principles Behind Great Customer Experiences  eBooks & eLearning

Posted by roxul at Nov. 29, 2016
The Ten Principles Behind Great Customer Experiences

Matt Watkinson, "The Ten Principles Behind Great Customer Experiences"
English | ISBN: 0273775081 | 2013 | 241 pages | PDF | 4 MB

CBT Nuggets - Microsoft Office 365 Identities and Requirements 70-346  eBooks & eLearning

Posted by IrGens at Nov. 28, 2016
CBT Nuggets - Microsoft Office 365 Identities and Requirements 70-346

CBT Nuggets - Microsoft Office 365 Identities and Requirements 70-346
.MP4, AVC, 500 kbps, 1280x720 | English, AAC, 64 kbps, 2 Ch | 3 hours | 754 MB
Instructor: Ben Finkel
A New Growth Model for the Greek Economy: Requirements for Long-Term Sustainability

A New Growth Model for the Greek Economy: Requirements for Long-Term Sustainability by Panagiotis E. Petrakis
English | 2016 | ISBN: 1137589434 | 339 pages | PDF | 8 MB