Customer Contact Management

Lynda - Managing a Customer Contact Center  eBooks & eLearning

Posted by U.N.Owen at Nov. 14, 2016
Lynda - Managing a Customer Contact Center

Lynda - Managing a Customer Contact Center
Size: 543 MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value.

Customer Relationship Management in der Praxis  eBooks & eLearning

Posted by Specialselection at June 1, 2013
Customer Relationship Management in der Praxis

Volker Bach, Hubert Österle, "Customer Relationship Management in der Praxis: Erfolgreiche Wege zu kundenzentrierten Lösungen"
German | 2000-07-26 | ISBN: 3540673091 | 340 pages | PDF | 11.7 mb

Customer Relationship Management (Repost)  eBooks & eLearning

Posted by leonardo78 at June 6, 2017
Customer Relationship Management (Repost)

Customer Relationship Management by Kristin L. Anderson, Carol J. Kerr
2001 | ISBN: 0071379541 | 176 pages | PDF | 2,95 MB

This reader-friendly series is must read for all levels of managers

All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 10 Mar. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 31 Mar. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 4 Apr. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.
Effektives Customer Relationship Management: Instrumente - Einführungskonzepte - Organisation, Auflage: 6

Stefan Helmke und Matthias Uebel, "Effektives Customer Relationship Management: Instrumente - Einführungskonzepte - Organisation, Auflage: 6"
German | ISBN: 3658066237 | 2017 | 352 pages | PDF | 4 MB

Mobile Support in Customer Loyalty Management  eBooks & eLearning

Posted by tanas.olesya at Dec. 19, 2016
Mobile Support in Customer Loyalty Management

Mobile Support in Customer Loyalty Management An Architectural Framework by Christian Zeidler
English | 1 Aug. 2009 | ISBN: 3834914363 | 260 Pages | PDF | 2 MB

Mobile technology has developed extremely quickly from a niche position as an exclusive wireless voice transmission technology to a multimedia enabled mass market product. Little is known, however, how mobile services can be used most effectively to intensify customer loyalty.

Customer Relationship Management  eBooks & eLearning

Posted by tanas.olesya at Nov. 6, 2016
Customer Relationship Management

Customer Relationship Management: Concept, Strategy, and Tools by V. Kumar
English | 20 Oct. 2012 | ISBN: 3642201091 | 398 Pages | PDF | 4 MB

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey.

Customer Relationship Management im Krankenhaus  eBooks & eLearning

Posted by tanas.olesya at June 3, 2016
Customer Relationship Management im Krankenhaus

Customer Relationship Management im Krankenhaus: Empirische Überprüfung eines Kundenwertmodells für niedergelassene Ärzte von Dirk Heinrich
Deutsch | 27. Februar 2012 | ISBN: 3834927783 | 472 Seiten | PDF | 3 MB

Dirk Heinrich entwickelt ein Kundenwertmodell für niedergelassene Ärzte und operationalisiert es für ein spezifisches Krankenhaus, bevor er Handlungsempfehlungen für das Krankenhausmanagement ableitet.