Customer Contact Management

Managing a Customer Contact Center  eBooks & eLearning

Posted by Landau17 at Oct. 10, 2017
Managing a Customer Contact Center

Managing a Customer Contact Center
MP4 | Video: 720p | Duration: 1:31:50 | English | Subtitles: VTT | 538.4 MB
Zufriedenheitsorientierte Steuerung des Customer Care: Management von Customer Care Partnern mittels Zufriedenheits (repost)

Zufriedenheitsorientierte Steuerung des Customer Care: Management von Customer Care Partnern mittels Zufriedenheits-Service Level Standards by Maxie Schmidt and Prof. Dr. Bernd Stauss
German | ISBN: 3835009176 | 2007-11 | PDF | 402 pages | 1,3 Mb

Customer Knowledge Management in der Konzeptphase der Neuproduktentwicklung (Repost)  eBooks & eLearning

Posted by leonardo78 at Oct. 27, 2017
Customer Knowledge Management in der Konzeptphase der Neuproduktentwicklung (Repost)

Customer Knowledge Management in der Konzeptphase der Neuproduktentwicklung by Florian Böckermann
Language: German | 2012 | ISBN: 3834939455 | 290 pages | PDF | 5,35 MB

Die kontinuierliche Entwicklung und Vermarktung von Neuprodukten ist eine zentrale Voraussetzung für den nachhaltigen Geschäftserfolg von Unternehmen.

Lynda - Managing a Customer Contact Center  eBooks & eLearning

Posted by U.N.Owen at Nov. 14, 2016
Lynda - Managing a Customer Contact Center

Lynda - Managing a Customer Contact Center
Size: 543 MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value.

Customer Relationship Management in der Praxis  eBooks & eLearning

Posted by Specialselection at June 1, 2013
Customer Relationship Management in der Praxis

Volker Bach, Hubert Österle, "Customer Relationship Management in der Praxis: Erfolgreiche Wege zu kundenzentrierten Lösungen"
German | 2000-07-26 | ISBN: 3540673091 | 340 pages | PDF | 11.7 mb

Lynda - Nonprofit Customer Relationship Management with Salesforce  eBooks & eLearning

Posted by U.N.Owen at Aug. 31, 2017
Lynda - Nonprofit Customer Relationship Management with Salesforce

Lynda - Nonprofit Customer Relationship Management with Salesforce
Size: 286 MB | Duration: 1h 49m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Explore how to improve the operation of your tax-exempt organization using the Salesforce Nonprofit Success Pack (NPSP), a leading cloud-based customer relationship manager for NGOs.
Customer Relationship Management (CRM). Überblick über ein neues Paradigma des Marketings (German Edition)

Customer Relationship Management (CRM). Überblick über ein neues Paradigma des Marketings (German Edition) by Christopher Holfeld
German | Feb. 4, 2015 | ASIN: B01LXTNRNZ | 21 Pages | PDF | 1 MB

Studienarbeit aus dem Jahr 2014 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 1,3, Johann Wolfgang Goethe-Universität Frankfurt am Main (Abteilung Marketing, Insb. Dienstleistungsmarketing Fachbereich Wirtschaftswissenschaften), Veranstaltung: Grundlagen der empirischen Kundendatenanalyse - Fundamentals of Empirical Analysis of Customer Data, Sprache: Deutsch, Abstract: Im Rahmen dieser Seminararbeit zu „Empirischer Kundendatenanalyse“ wird nun ein Lite-raturüberblick zum „Customer Relationship Managements“ gegeben.
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? [Repost]

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 10 Mar. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.

Customer Relationship Management (Repost)  eBooks & eLearning

Posted by leonardo78 at June 6, 2017
Customer Relationship Management (Repost)

Customer Relationship Management by Kristin L. Anderson, Carol J. Kerr
2001 | ISBN: 0071379541 | 176 pages | PDF | 2,95 MB

This reader-friendly series is must read for all levels of managers

All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand?

Customer Experience Management Rebooted: Are you an Experience brand or an Efficiency brand? by Steven Walden
English | 10 Mar. 2017 | ISBN: 1349949043 | 260 Pages | PDF | 3.26 MB

Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools.