Customer Contact Management

Lynda - Managing a Customer Contact Center  eBooks & eLearning

Posted by U.N.Owen at Nov. 14, 2016
Lynda - Managing a Customer Contact Center

Lynda - Managing a Customer Contact Center
Size: 543 MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Customer contact centers face a number of new developments: more channels, higher levels of complexity, and greater strategic value.

Customer Relationship Management in der Praxis  eBooks & eLearning

Posted by Specialselection at June 1, 2013
Customer Relationship Management in der Praxis

Volker Bach, Hubert Österle, "Customer Relationship Management in der Praxis: Erfolgreiche Wege zu kundenzentrierten Lösungen"
German | 2000-07-26 | ISBN: 3540673091 | 340 pages | PDF | 11.7 mb

Contact Management Magazine - Oktober-Dezember 2011  Magazines

Posted by Mendose at Jan. 28, 2012
Contact Management Magazine - Oktober-Dezember 2011

Contact Management Magazine - Oktober-Dezember 2011
German | True PDF | 56 pages | 6.22 MB
Mastering Data Mining: The Art and Science of Customer Relationship Management { Repost }

Mastering Data Mining: The Art and Science of Customer Relationship Management
Wiley | ISBN 0471331236 | 1999-12-28 | PDF | 512 pages | 856 KB

"Berry and Linoff lead the reader down an enlightened path of best practices." -Dr. Jim Goodnight, President and Cofounder, SAS Institute Inc.

Customer Relationship Management  eBooks & eLearning

Posted by tanas.olesya at Nov. 6, 2016
Customer Relationship Management

Customer Relationship Management: Concept, Strategy, and Tools by V. Kumar
English | 20 Oct. 2012 | ISBN: 3642201091 | 398 Pages | PDF | 4 MB

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey.

Customer Relationship Management im Krankenhaus  eBooks & eLearning

Posted by tanas.olesya at June 3, 2016
Customer Relationship Management im Krankenhaus

Customer Relationship Management im Krankenhaus: Empirische Überprüfung eines Kundenwertmodells für niedergelassene Ärzte von Dirk Heinrich
Deutsch | 27. Februar 2012 | ISBN: 3834927783 | 472 Seiten | PDF | 3 MB

Dirk Heinrich entwickelt ein Kundenwertmodell für niedergelassene Ärzte und operationalisiert es für ein spezifisches Krankenhaus, bevor er Handlungsempfehlungen für das Krankenhausmanagement ableitet.
Customer Relationship Management: Profitabilitätsorientierte Bindung von Wohnungsmietern

Friederike Sperl, "Customer Relationship Management: Profitabilitätsorientierte Bindung von Wohnungsmietern"
2016 | German | ISBN-10: 3658115467 | 294 pages | PDF | 3 MB
"Advances in Customer Relationship Management" ed. by Daniel Catalan-Matamoros

"Advances in Customer Relationship Management" ed. by Daniel Catalan-Matamoros
ITAe | 2012 | ISBN: 9789535105169 | 154 pages | PDF | 8 MB

This book puts forth a conceptualization that attempts to not only outline Customer relationship management (CRM) domain but also to reconcile the divergent perspectives found in the academic and popular literature. This book presents innovative proven methods for determining whether a CRM strategy for changing the way a company provides service (by adding new technology, processes, and procedures) will realize the return on the investment projected. It could be a great help to CRM personnel, student, managers and any one that works directly or indirectly with customers.
Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation (2nd edition)

Federico Rajola - Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation (2nd edition)
Published: 2013-05-04 | ISBN: 3642355536, 3642435645 | PDF | 181 pages | 2.57 MB

Customer Relationship Management [Repost]  eBooks & eLearning

Posted by tanas.olesya at Dec. 15, 2015
Customer Relationship Management [Repost]

Customer Relationship Management by Kristin L. Anderson
English | 1 Oct. 2001 | ISBN: 0071379541 | 177 Pages | PDF | 2 MB

All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.