Customer Complaint

An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

Alireza Faed - An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Published: 2013-06-13 | ISBN: 3319003232, 3319003259 | PDF | 349 pages | 8 MB
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (repost)

Janelle Barlow, Claus Moller "A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition"
English | ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB

A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (repost)

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition by Janelle Barlow, Claus Moller
English | ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB
Complaint Management and Channel Choice: An Analysis of Customer Perceptions (Repost)

Complaint Management and Channel Choice: An Analysis of Customer Perceptions By Stefan Garding, Andrea Bruns
2015 | 120 Pages | ISBN: 3319181785 | PDF | 3 MB
Complaint Management and Channel Choice: An Analysis of Customer Perceptions

Stefan Garding, Andrea Bruns, "Complaint Management and Channel Choice: An Analysis of Customer Perceptions"
2015 | ISBN-10: 3319181785 | 122 pages | PDF | 3 MB
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (repost)

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition by Janelle Barlow, Claus Moller
English | ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB

A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated.

Think Like Your Customer (repost)  

Posted by libr at Dec. 14, 2012
Think Like Your Customer (repost)

Think Like Your Customer
ISBN: 0071441883 | edition 2004 | PDF | 261 pages | 3,4 MB

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business." In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (Repost)

Janelle Barlow, Claus Moller "A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition"
ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB

Think Like Your Customer (repost)  

Posted by Book-er at May 20, 2012
Think Like Your Customer (repost)

Think Like Your Customer
English | ISBN: 0071441883 | edition 2004 | PDF | 261 pages | 3,4 MB

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business." In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.

Think Like Your Customer (Repost)  

Posted by lenami at May 10, 2011
Think Like Your Customer   (Repost)

Think Like Your Customer
Publisher: McGraw-Hill | ISBN: 0071441883 | edition 2004 | CHM | 261 pages | 3,4 mb

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business." In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.
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