Customer Complaint

An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

Alireza Faed - An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Published: 2013-06-13 | ISBN: 3319003232, 3319003259 | PDF | 349 pages | 8 MB
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (repost)

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition by Janelle Barlow, Claus Moller
English | ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB
Complaint Management and Channel Choice: An Analysis of Customer Perceptions (Repost)

Complaint Management and Channel Choice: An Analysis of Customer Perceptions By Stefan Garding, Andrea Bruns
2015 | 120 Pages | ISBN: 3319181785 | PDF | 3 MB

Complaint Management and Channel Choice: An Analysis of Customer Perceptions  eBooks & eLearning

Posted by arundhati at July 25, 2015
Complaint Management and Channel Choice: An Analysis of Customer Perceptions

Stefan Garding, Andrea Bruns, "Complaint Management and Channel Choice: An Analysis of Customer Perceptions"
2015 | ISBN-10: 3319181785 | 122 pages | PDF | 3 MB
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (repost)

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition by Janelle Barlow, Claus Moller
English | ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB

A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (repost)

Janelle Barlow, Claus Moller "A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition"
English | ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB

A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated.
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition (Repost)

Janelle Barlow, Claus Moller "A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong, 2nd edition"
ISBN: 1576755827 | 2008 | PDF | 287 pages | 3 MB
Janelle Barlow, Claus Moller - A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

Janelle Barlow, Claus Moller - A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Berrett-Koehler Publishers | 2008 | ISBN: 1576755827 | Pages: 287 | PDF | 3 MB

Customer Journey Analytics Predictive Analytics Report  eBooks & eLearning

Posted by AlenMiler at Sept. 2, 2016
Customer Journey Analytics Predictive Analytics Report

Customer Journey Analytics PREDICTIVE ANALYTICS REPORT by Gerard Blokdijk
English | 24 Aug 2016 | ASIN: B01KZ8JSSG | 60 Pages | MOBI | 12.23 MB

The Customer Journey Analytics report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.

Bill Stinnett - Think Like Your Customer [Repost]  eBooks & eLearning

Posted by rotten comics at Aug. 2, 2016
Bill Stinnett - Think Like Your Customer [Repost]

Bill Stinnett - Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy
2004 | ISBN: 0071441883 | English | 288 pages | PDF | 3.6 MB