Managing The Customer Experience

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize...

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits by John A. Goodman
English | 2009 | ISBN: 0814413331 | 272 pages | EPUB + MOBI | 3 + 5,5 MB
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word...

John A. Goodman, "Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits"
AMACOM | 2009 | ISBN: 0814413331 | 272 pages | PDF | 1,1 MB
Managing the Customer Experience: Turning customers into advocates

Shaun Smith, Joe Wheeler, "Managing the Customer Experience: Turning customers into advocates"
FT Press | 2002-11-08 | ISBN: 0273661957 | 272 pages | PDF | 1,1 MB
Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason, Lavrans Løvlie, Melvin Brand Flu, "Service Design for Business: A Practical Guide to Optimizing the Customer Experience"
English | ISBN: 1118988922 | 2015 | EPUB | 208 pages | 5 MB

Leading the Customer Experience  

Posted by AlenMiler at Oct. 20, 2015
Leading the Customer Experience

Leading the Customer Experience by Sarah Cook
English | 28 Sept. 2015 | ISBN: 1472447697 | 174 Pages | True AZW3 (Kindle)/(EPUB/PDF conv) | 11.69 MB

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service.
The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever

The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever by Jeofrey Bean, Sean Van Tyne
2011 | ISBN: 098266446X | English | 160 pages | EPUB | 0.25 MB
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience (repost)

Jonathan M. Tisch "Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience"
Wiley | 2007-02-26 | ISBN: 0470043555 | 272 pages | PDF | 1,1 MB
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience (repost)

Jonathan M. Tisch "Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience"
Wiley | 2007-02-26 | ISBN: 0470043555 | 272 pages | PDF | 1,1 MB
Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience

Jonathan M. Tisch "Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience"
Wiley | 2007-02-26 | ISBN: 0470043555 | 272 pages | PDF | 1,1 MB
The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience

David Frederick Ross “The Intimate Supply Chain: Leveraging the Supply Chain to Manage the Customer Experience"
Auerbach Publications | 2008-06-09 | ISBN: 1420064975 | 304 pages | PDF | 9,25 MB