Managing Customer Relationships: A Strategic Framework

Managing Customer Relationships: A Strategic Framework (repost)

Managing Customer Relationships: A Strategic Framework by Don Peppers, Martha Rogers
English | 2011 | ISBN: 0470423471 | 530 pages | PDF | 3,3 MB

Now fully revised and updated with new examples, case studies, and references with contributing works from industry leaders and academic experts, Managing Customer Relationships is one of the first books designed to develop an understanding of the pedagogy of managing customer relationships. With an emphasis on customer strategies and building customer value, the Second Edition focuses on marketing accountability and metrics and advanced customer valuation approaches, including Return on Customer. The new edition offers a full discussion of the influence of social networking on customer empowerment and customer relationship management (CRM).

Managing Customer Relationships: A Strategic Framework  

Posted by Book-er at Oct. 30, 2011
Managing Customer Relationships: A Strategic Framework

Managing Customer Relationships: A Strategic Framework by Don Peppers, Martha Rogers
W i l e y | English | 2011 | ISBN: 0470423471 | 530 pages | PDF | 3,3 MB

From the Inside Flap
"No company can succeed without customers. If you don't have customers, you don't have a business. You have a hobby."
—From Managing Customer Relationships, Second Edition
Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government (Repost)

David S. Kassel, "Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government"
English | 2010 | ISBN: 1420088734 | PDF | pages: 280 | 2 mb
Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government

David S. Kassel, "Managing Public Sector Projects: A Strategic Framework for Success in an Era of Downsized Government"
English | ISBN: 1420088734 | 2010 | 278 pages | PDF | 2 MB
Evidence-Based Approaches in Positive Education: Implementing a Strategic Framework for Well-being in Schools (Repost)

Evidence-Based Approaches in Positive Education: Implementing a Strategic Framework for Well-being in Schools By Martin Seligman, Mathew A. White, A. Simon Murray
2015 | 216 Pages | ISBN: 9401796661 | PDF | 5 MB
Evidence-Based Approaches in Positive Education: Implementing a Strategic Framework for Well-being in Schools (repost)

Martin Seligman, "Evidence-Based Approaches in Positive Education: Implementing a Strategic Framework for Well-being in Schools"
English | 2015 | ISBN-10: 9401796661 | 181 pages | pdf | 4 MB
Evidence-Based Approaches in Positive Education: Implementing a Strategic Framework for Well-being in Schools (Repost)

Martin Seligman, "Evidence-Based Approaches in Positive Education: Implementing a Strategic Framework for Well-being in Schools"
English | 2015 | ISBN-10: 9401796661 | 181 pages | pdf | 4 MB

Lynda - The Manager's Guide to Managing Customer Expectations  eBooks & eLearning

Posted by U.N.Owen at July 14, 2016
Lynda - The Manager's Guide to Managing Customer Expectations

Lynda - The Manager's Guide to Managing Customer Expectations
Size: 165 MB | Duration: 0h 26m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Customer service managers may not be on the front lines, but they can create systems and processes that help ensure that the organization's service promises match what it actually delivers.
Anyone Can Sell: How to sell your product, skills or services and build long-term customer relationships

Rob Yeung, "Anyone Can Sell: How to sell your product, skills or services and build long-term customer relationships"
2001 | ISBN-10: 1857037103 | 96 pages | PDF | 3 MB

Managing Market Relationships  

Posted by interes at July 12, 2015
Managing Market Relationships

Managing Market Relationships by Adam Lindgreen
English | 2008 | ISBN: 0566088835 | 246 pages | PDF | 1,7 MB