Health Administration Press

The Law of Healthcare Administration  

Posted by yousufhunk at Feb. 14, 2011
The Law of Healthcare Administration

The Law of Healthcare Administration
Health Administration Press | September 30, 2007 | ISBN-10: 1567939570 | 511 pages | PDF | 5.37 MB

Now in its fifth edition, The Law of Healthcare Administration continues to examine the legal aspects of healthcare from a management perspective. Using plain language, the book is a comprehensive treatment of health

"Topics in Public Health" ed. by David Claborn  

Posted by exLib at June 17, 2015
"Topics in Public Health" ed. by David Claborn

"Topics in Public Health" ed. by David Claborn
InTAvE | 17 June, 2015 | ISBN: 9535121324 9789535121329 | 302 pages | PDF | 16 MB

This book provides a sample of fields that contribute to the public health profession. Its broad approach provides examples of the core fields of public health, including environmental health, epidemiology, biostatistics, health administration, and health behavior.

Achieving Service Excellence, Second Edition  

Posted by MoneyRich at Oct. 15, 2014
Achieving Service Excellence, Second Edition

Achieving Service Excellence, Second Edition (Ache Management) by PhD
Health Administration Press; Second edition | December 24, 2009 | English | ISBN: 1567933270 | 440 pages | PDF | 2 MB

Information about customer service hits and misses is now more accessible to healthcare consumers. Outstanding healthcare organizations set the bar at a high level for both clinical and service excellence. Customers who are armed with information and aware of their options are choosing providers they believe are ready, willing, and able to provide the superior experience they expect. This book offers a blueprint for successfully competing in today s competitive healthcare marketplace. It presents the theories, methods, and techniques behind delivering an excellent healthcare experience through strategy, staffing, and systems. Each chapter explores a service principle and provides numerous real-world examples and current research findings. Among the many topics discussed are creating a patient-centered environment; building a culture in which customers are treated like guests; training, motivating, and empowering staff; measuring service quality; managing service waits; and recovering from a service failure.

Marketing Health Services by Richard K. Thomas [Repost]  

Posted by tanas.olesya at Oct. 7, 2014
Marketing Health Services by Richard K. Thomas [Repost]

Marketing Health Services by Richard K. Thomas
Health Administration Pr; 1 edition | January 2004 | English | ISBN: 1567932347 | 486 pages | PDF | 3 MB

Although it took the concept of marketing decades to take hold in the healthcare industry, it has become an integral part of a healthcare organization's success in recent years. Public relations, advertising, and marketing departments have staff, budgets, and the responsibility of contributing to the bottom line, just like any other department. Marketing Healthcare Services is the first, comprehensive textbook on healthcare marketing to publish in years. This practical text covers everything from understanding healthcare markets to marketing techniques to supporting the marketing effort.

Richard K. Thomas, "Marketing Health Services"  

Posted by lenami at Dec. 24, 2011
Richard K. Thomas, "Marketing Health Services"

Richard K. Thomas, "Marketing Health Services"
Publisher: Health Administration | ISBN: 1567932347 | edition 2004 | PDF | 486 pages | 3,4 mb

Although it took the concept of marketing decades to take hold in the healthcare industry, it has become an integral part of a healthcare organization's success in recent years. Public relations, advertising, and marketing departments have staff, budgets, and the responsibility of contributing to the bottom line, just like any other department. Marketing Healthcare Services is the first, comprehensive textbook on healthcare marketing to publish in years. This practical text covers everything from understanding healthcare markets to marketing techniques to supporting the marketing effort.
Exceptional Leadership: 16 Critical Competencies for Healthcare Executives

Exceptional Leadership: 16 Critical Competencies for Healthcare Executives
Health Administration Press | March 1, 2006 | ISBN-10: 1567932525 | 227 pages | PDF | 1.3 MB

Elevate your leadership skills There are good leaders, then there are exceptional leaders. The answer to, “What makes a leader exceptional?” is simple: competencies. Competencies are a set of professional and personal skills

Contemporary Issues in Healthcare Law and Ethics  

Posted by yousufhunk at Feb. 7, 2011
Contemporary Issues in Healthcare Law and Ethics

Contemporary Issues in Healthcare Law and Ethics
Health Administration Press | August 2003 | ISBN-10: 1567931987 | 423 pages | PDF | 1.81 MB

The second edition of Healthcare Law & Ethics will present practical, fundamental information that will help students learn to identify potential legal issues they may encounter throughout their careers.

The Tracks We Leave  

Posted by yousufhunk at Feb. 2, 2011
The Tracks We Leave

The Tracks We Leave
Health Administration Press | September 1, 2001 | ISBN-10: 1567931677 | 205 pages | PDF | 1.23MB

Amid the turmoil of constant change, healthcare executives frequently find themselves in situations where the ethical "rules" may be unclear. Rarely is there a single ethical issue to resolve.

Marketing Health Services, Second Edition  

Posted by tot167 at June 9, 2010
Marketing Health Services, Second Edition

Richard K. Thomas, "Marketing Health Services, Second Edition"
Health Administration | 2009 | ISBN: 156793336X | 495 pages | PDF | 1,8 MB

The Dictionary of Health Economics {Repost}  

Posted by master9849 at Aug. 1, 2009
The Dictionary of Health Economics {Repost}

The Dictionary of Health Economics
Edward Elgar Publishing | ISBN:1843762080 | 2005 | PDF | 1.49 MB | 405 pages

This expansive Dictionary comprehensively covers the field of health economics and closely related fields including epidemiology, pharmacoeconomics, demography, medical sociology, medical statistics and bio-statistics, health policy, health administration and health service management, public health medicine and qualitative and quantitative research.