Free Customer Relationship Management Software

Customer Relationship Management: Concept, Strategy, and Tools, Third Edition  eBooks & eLearning

Posted by AvaxGenius at May 16, 2018
Customer Relationship Management: Concept, Strategy, and Tools, Third Edition

Customer Relationship Management: Concept, Strategy, and Tools, Third Edition By V. Kumar
English | PDF,EPUB | 2018 | 422 Pages | ISBN : 3662553805 | 12.73 MB

This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relationships. Throughout, the book stresses a clear understanding of economic customer value as the guiding concept for marketing decisions. Exhaustive case studies, mini cases and real-world illustrations under the title “CRM at Work” all ensure that the material is both highly accessible and applicable, and help to address key managerial issues, stimulate thinking, and encourage problem solving. The book is a comprehensive and up-to-date learning companion for advanced undergraduate students, master's degree students, and executives who want a detailed and conceptually sound insight into the field of CRM. The new edition provides an updated perspective on the latest research results and incorporates the impact of the digital transformation on the CRM domain.

Lynda - Nonprofit Customer Relationship Management with Salesforce  eBooks & eLearning

Posted by U.N.Owen at Aug. 31, 2017
Lynda - Nonprofit Customer Relationship Management with Salesforce

Lynda - Nonprofit Customer Relationship Management with Salesforce
Size: 286 MB | Duration: 1h 49m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Explore how to improve the operation of your tax-exempt organization using the Salesforce Nonprofit Success Pack (NPSP), a leading cloud-based customer relationship manager for NGOs.
Customer Relationship Management (CRM). Überblick über ein neues Paradigma des Marketings (German Edition)

Customer Relationship Management (CRM). Überblick über ein neues Paradigma des Marketings (German Edition) by Christopher Holfeld
German | Feb. 4, 2015 | ASIN: B01LXTNRNZ | 21 Pages | PDF | 1 MB

Studienarbeit aus dem Jahr 2014 im Fachbereich BWL - Marketing, Unternehmenskommunikation, CRM, Marktforschung, Social Media, Note: 1,3, Johann Wolfgang Goethe-Universität Frankfurt am Main (Abteilung Marketing, Insb. Dienstleistungsmarketing Fachbereich Wirtschaftswissenschaften), Veranstaltung: Grundlagen der empirischen Kundendatenanalyse - Fundamentals of Empirical Analysis of Customer Data, Sprache: Deutsch, Abstract: Im Rahmen dieser Seminararbeit zu „Empirischer Kundendatenanalyse“ wird nun ein Lite-raturüberblick zum „Customer Relationship Managements“ gegeben.

Customer Relationship Management (Repost)  eBooks & eLearning

Posted by leonardo78 at June 6, 2017
Customer Relationship Management (Repost)

Customer Relationship Management by Kristin L. Anderson, Carol J. Kerr
2001 | ISBN: 0071379541 | 176 pages | PDF | 2,95 MB

This reader-friendly series is must read for all levels of managers

All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.
Effektives Customer Relationship Management: Instrumente - Einführungskonzepte - Organisation, Auflage: 6

Stefan Helmke und Matthias Uebel, "Effektives Customer Relationship Management: Instrumente - Einführungskonzepte - Organisation, Auflage: 6"
German | ISBN: 3658066237 | 2017 | 352 pages | PDF | 4 MB

Customer Relationship Management  eBooks & eLearning

Posted by tanas.olesya at Nov. 6, 2016
Customer Relationship Management

Customer Relationship Management: Concept, Strategy, and Tools by V. Kumar
English | 20 Oct. 2012 | ISBN: 3642201091 | 398 Pages | PDF | 4 MB

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey.

Customer Relationship Management im Krankenhaus  eBooks & eLearning

Posted by tanas.olesya at June 3, 2016
Customer Relationship Management im Krankenhaus

Customer Relationship Management im Krankenhaus: Empirische Überprüfung eines Kundenwertmodells für niedergelassene Ärzte von Dirk Heinrich
Deutsch | 27. Februar 2012 | ISBN: 3834927783 | 472 Seiten | PDF | 3 MB

Dirk Heinrich entwickelt ein Kundenwertmodell für niedergelassene Ärzte und operationalisiert es für ein spezifisches Krankenhaus, bevor er Handlungsempfehlungen für das Krankenhausmanagement ableitet.
Customer Relationship Management: Profitabilitätsorientierte Bindung von Wohnungsmietern

Friederike Sperl, "Customer Relationship Management: Profitabilitätsorientierte Bindung von Wohnungsmietern"
2016 | German | ISBN-10: 3658115467 | 294 pages | PDF | 3 MB
"Advances in Customer Relationship Management" ed. by Daniel Catalan-Matamoros

"Advances in Customer Relationship Management" ed. by Daniel Catalan-Matamoros
ITAe | 2012 | ISBN: 9789535105169 | 154 pages | PDF | 8 MB

This book puts forth a conceptualization that attempts to not only outline Customer relationship management (CRM) domain but also to reconcile the divergent perspectives found in the academic and popular literature. This book presents innovative proven methods for determining whether a CRM strategy for changing the way a company provides service (by adding new technology, processes, and procedures) will realize the return on the investment projected. It could be a great help to CRM personnel, student, managers and any one that works directly or indirectly with customers.
Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation (2nd edition)

Federico Rajola - Customer Relationship Management in the Financial Industry: Organizational Processes and Technology Innovation (2nd edition)
Published: 2013-05-04 | ISBN: 3642355536, 3642435645 | PDF | 181 pages | 2.57 MB