Institutionalization of Usability: A Step-by-Step Guide by Eric Schaffer
Publisher: Addison-Wesley Professional (February 11, 2004) | ISBN-10: 032117934X | CHM | 1,4 Mb | 272 pages
At one time, computer hardware was the key differentiator in information technology—what gave an organization its competitive edge. Then, as hardware prices fell, software took center stage. Today, software has become a broadly shared commodity, and a new differentiator has emerged—usability. Applications, including Web sites, are usable if they are practical, useful, easy to work with, and satisfying. Usability is now the factor likeliest to give an organization a distinct advantage.