Employees Training

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (repost)

Lorraine L. Ukens, "101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques"
Pfeiffer | 2007-02-16 | ISBN: 0787982008 | 399 pages | PDF | 5.47 MB

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Reg Software HIPAA Training Program 6.5  

Posted by Dizel_ at Jan. 28, 2014
Reg Software HIPAA Training Program 6.5

Reg Software HIPAA Training Program 6.5 | 10 MB

HIPAA Training Program is a cost effective alternative to train your employees concerning the Privacy and or Security Rule requirements under HIPAA. This inexpensive program lets you create your own training program by entering only data and review questions that only applies to your organization. No need to have your employees spend extra hours reviewing data that does not apply. Just enter data you want them to review, develop questions to test their knowledge, then have them print out training acknowledgement forms to go in there personnel records, its that easy.

Reg Software HIPAA Training Program 6.0  

Posted by Dizel_ at Jan. 28, 2013
Reg Software HIPAA Training Program 6.0

Reg Software HIPAA Training Program 6.0 | 9.5 MB

HIPAA Training Program is a cost effective alternative to train your employees concerning the Privacy and or Security Rule requirements under HIPAA. This inexpensive program lets you create your own training program by entering only data and review questions that only applies to your organization. No need to have your employees spend extra hours reviewing data that does not apply. Just enter data you want them to review, develop questions to test their knowledge, then have them print out training acknowledgement forms to go in there personnel records, its that easy. This program can be used by single doctor's offices to large hospital organizations. Computerize your training program with this inexpensive alternative. Take a look and see if this might be the answer for your HIPAA Privacy and Security Training. Version 4.0 now contains an Excel type grid for tracking employee training dates using this program.

HIPAA Training Program 5.6  

Posted by Dizel_ at Nov. 10, 2011
HIPAA Training Program 5.6

HIPAA Training Program 5.6 | 9.2 MB

HIPAA Training Program is a cost effective alternative to train your employees concerning the Privacy and or Security Rule requirements under HIPAA. This inexpensive program lets you create your own training program by entering only data and review questions that only applies to your organization. No need to have your employees spend extra hours reviewing data that does not apply. Just enter data you want them to review, develop questions to test their knowledge, then have them print out training acknowledgement forms to go in there personnel records, its that easy. This program can be used by single doctor's offices to large hospital organizations. Computerize your training program with this inexpensive alternative. Take a look and see if this might be the answer for your HIPAA Privacy and Security Training. Version 4.0 now contains an Excel type grid for tracking employee training dates using this program.

HIPAA Training Program 5.5  

Posted by Dizel_ at Aug. 19, 2011
HIPAA Training Program 5.5

HIPAA Training Program 5.5 | 9.2 MB

HIPAA Training Program is a cost effective alternative to train your employees concerning the Privacy and or Security Rule requirements under HIPAA. This inexpensive program lets you create your own training program by entering only data and review questions that only applies to your organization. No need to have your employees spend extra hours reviewing data that does not apply. Just enter data you want them to review, develop questions to test their knowledge, then have them print out training acknowledgement forms to go in there personnel records, its that easy. This program can be used by single doctor's offices to large hospital organizations. Computerize your training program with this inexpensive alternative. Take a look and see if this might be the answer for your HIPAA Privacy and Security Training. Version 4.0 now contains an Excel type grid for tracking employee training dates using this program.
Smart Company Software Employee Training Manager Enterprise 2011.7.27.1

Smart Company Software Employee Training Manager Enterprise 2011.7.27.1 | 28.33 Mb

Track your employee training records with Employee Training Manager, an employee training tracker and employee training register that records information about your employees and their training requirements. Employee training tracking software enables you to manage your training into one complete, cost-effective, easy-to-use application that can be applied to any company no matter what industry or sector you are in.

HIPAA Training Program 5.2  

Posted by Dizel_ at April 6, 2011
HIPAA Training Program 5.2

HIPAA Training Program 5.2 | 9.23 MB

HIPAA Training Program is a cost effective alternative to train your employees concerning the Privacy and or Security Rule requirements under HIPAA. This inexpensive program lets you create your own training program by entering only data and review questions that only applies to your organization. No need to have your employees spend extra hours reviewing data that does not apply. Just enter data you want them to review, develop questions to test their knowledge, then have them print out training acknowledgement forms to go in there personnel records, its that easy. This program can be used by single doctor's offices to large hospital organizations. Computerize your training program with this inexpensive alternative. Take a look and see if this might be the answer for your HIPAA Privacy and Security Training. Version 4.0 now contains an Excel type grid for tracking employee training dates using this program.

Bottom-line Training: Performance-based Results  eBooks & eLearning

Posted by ph4rr3l at Dec. 24, 2009
Bottom-line Training: Performance-based Results

Bottom-line Training: Performance-based Results
Training Education Management LLC | 2005-01-07 | ISBN: 0976397404 | 319 pages | PDF | 2 MB

Bottom-line Training gives you the know-how to produce bottom-line performance results with your training and development programs. The book will provide3 you with the tools to train employees thoroughly and effectively so they can significantly contribute to your company's success.
Daniel Wentland - Strategic Training: Putting Employees First

Daniel Wentland - Strategic Training: Putting Employees First
HRD Press | 2006 | ISBN: 0874259339 | Pages: 180 | PDF | 1.58 MB
The Big Book of Customer Service Training Games (Big Book)

Peggy Carlaw, Vasudha K. Deming, "The Big Book of Customer Service Training Games (Big Book)"
McGraw-Hill | Pages: 209 | 1998-09-01 | ISBN 0070779740 | PDF | 2.0 Mb

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.