The Nordstrom Way to Customer Service Excellence: A Handbook for Implementing Great Service in Your Organization by Robert Spector
English | 1 Apr. 2005 | ISBN: 0471702862 | 292 Pages | PDF | 3 MB
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the Nordstrom of your industry.