Customer Service Pdf

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.

Captain A-Hole's Guide to Customer Service (2006)  Comics

Posted by mikestoke at Oct. 31, 2013
Captain A-Hole's Guide to Customer Service (2006)

Captain A-Hole's Guide to Customer Service (2006)
English | CBR | 29 pages | 27.44 MB
The Nordstrom Way to Customer Service Excellence (Repost)

The Nordstrom Way to Customer Service Excellence
Wiley | 2005-03-08 | ISBN: 0471702862 | 288 pages | PDF | 1,8 MB

The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Lynda - Microsoft Dynamics CRM: Customer Service  eBooks & eLearning

Posted by U.N.Owen at Sept. 29, 2016
Lynda - Microsoft Dynamics CRM: Customer Service

Lynda - Microsoft Dynamics CRM: Customer Service
Size: 348 MB | Duration: 2h 18m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Streamline your customer service operations with Microsoft Dynamics.

Perfect Phrases for Customer Service (2nd Edition) (Repost)  eBooks & eLearning

Posted by enmoys at May 27, 2016
Perfect Phrases for Customer Service (2nd Edition) (Repost)

Perfect Phrases for Customer Service (2nd Edition) By Robert Bacal
2011 | 256 Pages | ISBN: 0071745068 | PDF | 1 MB
Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputat

Martin Hill-Wilson, Carolyn Blunt, "Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation"
2013 | ISBN-10: 1118662679 | 250 pages | PDF | 3 MB

Lynda - Customer Service over the Phone  eBooks & eLearning

Posted by U.N.Owen at May 23, 2016
Lynda - Customer Service over the Phone

Lynda - Customer Service over the Phone
Size: 455 MB | Duration: 0h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher and Carol Roth
English | 2013 | ISBN: 0814431836 | 208 pages | EPUB | 1,2 MB

Robert Bacal - Perfect Phrases for Customer Service, 2nd edition [Repost]  eBooks & eLearning

Posted by rotten comics at April 5, 2016
Robert Bacal - Perfect Phrases for Customer Service, 2nd edition [Repost]

Robert Bacal - Perfect Phrases for Customer Service, 2nd edition
2011 | ISBN: 0071745068 | English | 256 pages | PDF | 1.1 MB
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business by Sriram Dasu and Richard Chase
English | 2013 | ISBN: 0071809937 | 288 pages | EPUB + MOBI | 1 + 2 MB