Customer Service: Career Success Through Customer Loyalty

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine [Audiobook]

Jeanne Bliss, Christine Marshall (Narrator), "Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine"
ISBN: 1536629057, ASIN: B01M143EY4 | 2016 | MP3@32 kbps, PDF | ~07:12:00 | 96 MB
Do What You Are: Discover the Perfect Career for You Through the Secrets of Personality Type

Do What You Are: Discover the Perfect Career for You Through the Secrets of Personality Type by Paul D. Tieger and Barbara Barron
English | 2014 | ISBN: 031623673X | 432 pages | EPUB | 3 MB

Service and Sales - Building Relationships  eBooks & eLearning

Posted by FenixN at Feb. 25, 2017
Service and Sales - Building Relationships

Service and Sales - Building Relationships
HDRips | MP4/AVC, ~1877 kb/s | 1280x720 | Duration: 02:26:55 | English: AAC, 128 kb/s (2 ch) | 2.19 GB
Genre: Psychology

Psychologists Eve Ash and Peter Quarry present a wide range of programs on sales and service that explore and demonstrate skills and knowledge to improve relationships and service standards.

Excellence in Managing Worldwide Customer Relationships  eBooks & eLearning

Posted by nebulae at Feb. 21, 2017
Excellence in Managing Worldwide Customer Relationships

Thomas A. Cook, "Excellence in Managing Worldwide Customer Relationships"
English | ISBN: 1482226197 | 2017 | 384 pages | PDF | 14 MB

Customer Service: New Rules for a Social Media World (repost)  eBooks & eLearning

Posted by interes at Feb. 4, 2017
Customer Service: New Rules for a Social Media World (repost)

Customer Service: New Rules for a Social Media World by Peter Shankman
English | 2010 | 208 Pages | ISBN: 078974709X | PDF | 6,6 MB

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine  eBooks & eLearning

Posted by Willson at Jan. 23, 2017
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Jeanne Bliss, "Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine"
English | 2015 | ISBN: 1119047609, 8126557966 | 288 pages | EPUB | 9.7 MB
Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty(Repost)

Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty by Brad Federman
English | 2009 | ISBN: 0470388153 | 256 Pages | PDF | 1.92 MB

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?

Making It in IT (Your Passport to a successful IT career)  eBooks & eLearning

Posted by roxul at Dec. 29, 2016
Making It in IT (Your Passport to a successful IT career)

Terry Critchley, "Making It in IT (Your Passport to a successful IT career)"
English | ISBN: 1498782760 | 2016 | 297 pages | PDF | 7 MB