Customer Service: Career Success Through Customer Loyalty

Crafting the Customer Experience For People Not Like You  eBooks & eLearning

Posted by IrGens at July 14, 2017
Crafting the Customer Experience For People Not Like You

Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand by Kelly McDonald
English | November 13, 2012 | ISBN: 1118360729 | EPUB | 208 pages | 1.9 MB

Delivering Knock Your Socks Off Service, Fifth Edition (repost)  eBooks & eLearning

Posted by libr at July 11, 2017
Delivering Knock Your Socks Off Service, Fifth Edition (repost)

Delivering Knock Your Socks Off Service, Fifth Edition (Knock Your Socks Off Series) by Performance Research Associates and John Bush
English | 2011 | ISBN: 0814417558 | 226 pages | PDF | 1 MB

The Challenger Sale: Taking Control of the Customer Conversation (repost)  eBooks & eLearning

Posted by libr at July 10, 2017
The Challenger Sale: Taking Control of the Customer Conversation (repost)

The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon and Brent Adamson
English | ISBN: 1591844355 | 2011 | EPUB, MOBI | 240 pages | 1,4 + 1,7 MB
Unequaled: Tips for Building a Successful Career Through Emotional Intellignece (Audiobook)

Unequaled: Tips for Building a Successful Career Through Emotional Intellignece By James A. Runde, Diana Giddon, read by James Foster
2017 | ASIN: B00J2IH7U2 | English | MP3@64 kbps | 4 hrs 12 min | 112 MB
Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences (Audiobook)

Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences By Eric Berridge, read by Tim Andres Pabon
2017 | ASIN: B073GHZZ35 | English | MP3@64 kbps | 7 hrs 13 min | 180 MB

Lynda - Predictive Customer Analytics  eBooks & eLearning

Posted by U.N.Owen at July 3, 2017
Lynda - Predictive Customer Analytics

Lynda - Predictive Customer Analytics
Size: 191 MB | Duration: 1h 38m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Use big data to tell your customer's story, with predictive analytics.
Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale

Selling Luxury: Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale by Robin Lent, Genevieve Tour
English | June 15, 2009 | ISBN: 0470457996 | EPUB | 176 pages | 0.2 MB

Lynda - Design Thinking: Customer Experience  eBooks & eLearning

Posted by U.N.Owen at June 6, 2017
Lynda - Design Thinking: Customer Experience

Lynda - Design Thinking: Customer Experience
Size: 259 MB | Duration: 0h 34m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Customer expectations are higher than ever before, and business success is becoming more and more dependent on a company's ability to meet or exceed those expectations with nearly every interaction.

Lynda - Customer Retention  eBooks & eLearning

Posted by U.N.Owen at May 31, 2017
Lynda - Customer Retention

Lynda - Customer Retention
Size: 459 MB | Duration: 0h 56m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

What's the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause.
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships (repost)

Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships by James G. Barnes
English | 2006-09-22 | ISBN: 0471776602 | 224 pages | PDF | 1,1 MB