Customer Service: Career Success Through Customer Loyalty

Through the Eyes of a Pro: Advanced Techniques for Canon DSL Volume 1 and 2

Through the Eyes of a Pro: Advanced Techniques for Canon DSL Volume 1 and 2 | 3.2 Gb
Full version from $55

These DVDs are not technical discussions of camera settings. They are aimed at helping photographers see and think about the decisions that make great photographs.

Customer Service Training 101: Quick and Easy Techniques That Get Great Results  eBooks & eLearning

Posted by tot167 at Dec. 19, 2008
Customer Service Training 101: Quick and Easy Techniques That Get Great Results

Renee Evenson "Customer Service Training 101: Quick and Easy Techniques That Get Great Results"
AMACOM | 2005-09-02 | ISBN: 0814472907 | 224 pages | PDF | 1,3 MB

Innovative Customer Service Techniques  eBooks & eLearning

Posted by C2U at Jan. 26, 2016
Innovative Customer Service Techniques

Innovative Customer Service Techniques
44m 53s | Video: h264, yuv420p, 1280x720 | Audio: aac, 48KHz, 2 ch | 251 MB
Genre: eLearning | English

Companies often want their employees to think outside the box when it comes to great customer service. Managers and frontline employees, in turn, often want to learn new techniques to boost customer service ratings. This course delivers new and cutting-edge research that can be used to take customer service to new levels. Jeff Toister shows how to influence customer perceptions, enhance your "service sense," and build teamwork in order to exceed customer expectations.

The Mid-Career Success Guide: Planning for the Second Half of Your Working Life  eBooks & eLearning

Posted by DZ123 at June 19, 2015
The Mid-Career Success Guide: Planning for the Second Half of Your Working Life

Sally J. Power, "The Mid-Career Success Guide: Planning for the Second Half of Your Working Life"
English | 2006 | ISBN: 0275988015 | PDF | pages: 217 | 1,3 mb

101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (repost)  eBooks & eLearning

Posted by MoneyRich at Aug. 2, 2014
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (repost)

Lorraine L. Ukens, "101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques"
Pfeiffer | 2007-02-16 | ISBN: 0787982008 | 399 pages | PDF | 5.47 MB

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Introduction to Service Engineering  eBooks & eLearning

Posted by interes at March 18, 2014
Introduction to Service Engineering

Introduction to Service Engineering by Waldemar Karwowski and Gavriel Salvendy
English | 2010 | ISBN: 0471547727 , 0470382414 | ISBN-13: 9780471547723 | 672 pages | PDF | 65,1 MB

Industrial Engineering
What you need to know to engineer the global service economy.
As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy.

Real Resumes for Customer Service Jobs (repost)  eBooks & eLearning

Posted by interes at Feb. 17, 2013
Real Resumes for Customer Service Jobs (repost)

Real Resumes for Customer Service Jobs By Anne McKinney
2005 | ISBN: 1885288441 | Pages: 192 | PDF | 1 MB

Those who seek employment in the customer service field will find this book a rich resource! In addition to wise advice about job hunting and salary negotiation, there are nearly 100 resumes along with the cover letter that accompanied those resumes. Get the career edge with a book that shows the techniques used by professional resume writers to achieve jobhunting success.
Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence

Ken Welsh - Happy About Customer Service?: Creating a Culture of Customer Service Excellence
Happy About | 2008 | ISBN: 160005093X | Pages: 104 | PDF | 1.03 MB

Pluralsight - VMware vCloud Hybrid Service (vCHS) (2014) [repost]  eBooks & eLearning

Posted by house23 at Jan. 24, 2015
Pluralsight - VMware vCloud Hybrid Service (vCHS) (2014) [repost]

Pluralsight - VMware vCloud Hybrid Service (vCHS) (2014)
MP4 | AVC 199kbps | English | 1024x768 | 15fps | 2h 45mins | AAC stereo 84kbps | 324 MB
Genre: Video Training

VMware’s vCloud Hybrid Service, or vCHS, is a new offering that adds cloud elasticity and scale to vSphere infrastructures. Watch this course to find out what you need to know about vCHS, how to implement it, and how to administer your vCHS cloud on a daily basis. VMware’s new public infrastructure as a service (IaaS) cloud offering was designed to provide enterprises with the business agility and efficiency that they need to stay competitive. By providing VMware’s enterprise customers with a powerful, fast, robust, secure, and reliable infrastructure on demand solution that is fully compatible with their existing vSphere infrastructure, VMware has created a compelling hybrid cloud offering. In this course, you’ll learn specifically how vCHS works, how you would administer it, how to create new virtual machines, how to manage virtual networks, administer users, connect your re infrastructure, and much more!

Career Success Strategies for Nurse Educators (repost)  eBooks & eLearning

Posted by Veslefrikk at Dec. 19, 2014
Career Success Strategies for Nurse Educators (repost)

Career Success Strategies for Nurse Educators By Dr Fitzpatrick, Dr Montgomery
Publisher: F.A. Da.vis Com.pany 2006 | 212 Pages | ISBN: 0803614020 | PDF | 2 MB