Customer Service: Career Success Through Customer Loyalty

Organizing for Creative People: How to Channel the Chaos of Creativity into Career Success

Organizing for Creative People: How to Channel the Chaos of Creativity into Career Success by Sheila Chandra
English | May 23, 2017 | ISBN: 1786780224 | EPUB | 224 pages | 1.5 MB

Design Thinking: Customer Experience  eBooks & eLearning

Posted by Landau17 at Sept. 18, 2017
Design Thinking: Customer Experience

Design Thinking: Customer Experience
MP4 | Video: 720p | Duration: 34:08 | English | Subtitles: VTT | 257.0 MB

Engineering In Perspective: Lessons For A Successful Career  eBooks & eLearning

Posted by Underaglassmoon at Sept. 15, 2017
Engineering In Perspective: Lessons For A Successful Career

Engineering In Perspective: Lessons For A Successful Career
World Scientific | English | 2017 | ISBN-10: 1786342278 | 340 pages | PDF | 60.59 mb

by Tony Ridley (Author)

Lynda - Customer Service Leadership  eBooks & eLearning

Posted by U.N.Owen at Sept. 11, 2017
Lynda - Customer Service Leadership

Lynda - Customer Service Leadership
Size: 1.36 GB | Duration: 1h 12m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Advanced | Language: English

Customer service leadership is an exciting responsibility—and it's never been more important.

Surviving Customer Service Skill & Career Enhancement  eBooks & eLearning

Posted by naag at Sept. 4, 2017
Surviving Customer Service Skill & Career Enhancement

Surviving Customer Service Skill & Career Enhancement
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 2 Hours | Lec: 37 | 1.90 GB
Genre: eLearning | Language: English

The essential skills and mindset shifts you need to provide exceptional customer service and jumpstart your career.
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture by Robert Spector
English | 2017 | ISBN: 1119375355 | 224 pages | EPUB | 1 MB

Lynda - Service Metrics for Customer Service  eBooks & eLearning

Posted by U.N.Owen at Aug. 30, 2017
Lynda - Service Metrics for Customer Service

Lynda - Service Metrics for Customer Service
Size: 1.41 GB | Duration: 1h 15m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

Establishing the right metrics to support effective customer service requires a solid understanding of how metrics work, how metrics are interrelated, and what the uses and limitations of metrics are.
Creative Mentorship and Career-Building Strategies: How to Build your Virtual Personal Board of Directors

Mary Pender Greene, "Creative Mentorship and Career-Building Strategies: How to Build your Virtual Personal Board of Directors"
English | ISBN: 0199373442 | 2015 | 254 pages | PDF | 3 MB

Zombie Loyalists: Using Great Service to Create Rabid Fans (Repost)  eBooks & eLearning

Posted by step778 at Aug. 17, 2017
Zombie Loyalists: Using Great Service to Create Rabid Fans (Repost)

Peter Shankman, "Zombie Loyalists: Using Great Service to Create Rabid Fans"
2015 | pages: 256 | ISBN: 1137279664 | EPUB | 1,1 mb
Marketing and Customer Loyalty: The Extra Step Approach (International Series in Advanced Management Studies)

Marketing and Customer Loyalty: The Extra Step Approach (International Series in Advanced Management Studies) by Mauro Cavallone
English | 19 Jun. 2017 | ISBN: 3319519905 | 140 Pages | PDF | 2.58 MB

This book analyzes the evolution of marketing and the ways in which marketing actions can be rendered more effective, before setting out a new approach to marketing, termed The Extra Step (TES) in recognition of the importance that it attributes to the final extra step in enhancing the effectiveness of marketing efforts.