Customer Service: Career Success Through Customer Loyalty

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.
101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques (repost)

Lorraine L. Ukens, "101 Ways to Improve Customer Service: Training, Tools, Tips, and Techniques"
Pfeiffer | 2007-02-16 | ISBN: 0787982008 | 399 pages | PDF | 5.47 MB

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Real Resumes for Customer Service Jobs (repost)  

Posted by interes at Feb. 17, 2013
Real Resumes for Customer Service Jobs (repost)

Real Resumes for Customer Service Jobs By Anne McKinney
2005 | ISBN: 1885288441 | Pages: 192 | PDF | 1 MB

Those who seek employment in the customer service field will find this book a rich resource! In addition to wise advice about job hunting and salary negotiation, there are nearly 100 resumes along with the cover letter that accompanied those resumes. Get the career edge with a book that shows the techniques used by professional resume writers to achieve jobhunting success.
Pro-active Dynamic Vehicle Routing: Real-Time Control and Request-Forecasting Approaches to Improve Customer Service [Repost]

Francesco Ferrucci - Pro-active Dynamic Vehicle Routing: Real-Time Control and Request-Forecasting Approaches to Improve Customer Service
Published: 2013-03-05 | ISBN: 3642334717, 3642436900 | PDF | 319 pages | 3.27 MB
Sustainable Entrepreneurship: Business Success through Sustainability [Repost]

Christina Weidinger, ‎Franz Fischler, ‎René Schmidpeter - Sustainable Entrepreneurship: Business Success through Sustainability
Published: 2013-08-21 | ISBN: 3642387527 | PDF | 350 pages | 3 MB

Social Networking for Career Success [Repost]  

Posted by ChrisRedfield at May 1, 2013
Social Networking for Career Success [Repost]

Miriam Salpeter - Social Networking for Career Success
Published: 2011-05-16 | ISBN: 1576857824 | PDF | 368 pages | 4 MB

Perfect Phrases for Customer Service (repost)  

Posted by libr at Dec. 13, 2012
Perfect Phrases for Customer Service (repost)

Perfect Phrases for Customer Service By Robert Bacal
2 edition 2011 | 256 Pages | ISBN: 0071745068 | PDF | 1 MB

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
You've heard it a million times: "The customer is always right." But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations–and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

A History of the German Language Through Texts  

Posted by MoneyRich at Aug. 13, 2014
A History of the German Language Through Texts

Thomas Gloning, Christopher Young, "A History of the German Language Through Texts"
Routledge; 1 edition | December 9, 2003 | ISBN: 0415183316 | PDF | 416 pages | 24.1 MB

A History of the German Language Through Texts examines the evolution of German, from the Early Medieval period to the present day.
Written in a lively and accessible style, the book looks at the history of German through a wide range of texts, from medical, legal and scientific writing to literature, everyday newspapers and adverts. All texts are translated and accompanied by commentaries. The book also offers a glossary of technical terms and abbreviations, a summary of the main changes in each historical period, a guide to reference material, and suggestions for further reading.
A History of the German Language Through Texts is essential reading for students of German, Linguistics or Philology.
Career Quizzes: 12 Tests to Help You Discover and Develop Your Dream Career (repost)

Career Quizzes: 12 Tests to Help You Discover and Develop Your Dream Career by John J. Liptak
English | 2008-05 | ISBN: 1593574444 | 220 pages | PDF | 1,8 MB

Self-assessment is key to finding satisfying work and managing a rewarding career. By looking inside yourself and examining your needs and values, interest and skills, personality and preferences you can not only make better choices you can outline a plan for your entire career.

Technical Writing for Success, 3rd Edition  

Posted by tarantoga at Aug. 25, 2011
Technical Writing for Success, 3rd Edition

Darlene Smith-Worthington, Sue Jefferson, "Technical Writing for Success, 3rd Edition"
Publisher: South-Western Educational Pub | ISBN: 0538450487 | 2010 | PDF | 464 pages | 21 MB

Taking an applied approach to teaching workplace writing, TECHNICAL WRITING FOR SUCCESS 3E is a comprehensive text designed to focus on skills that employers demand in today's workplace–thinking, listening, composing, revising, and editing. Students are encouraged to acquire many workplace skills through integrated and applied instruction so that mastering technical writing is relevant and exciting.