Customer Service: Career Success Through Customer Loyalty

Creative Management of Small Public Libraries in the 21st Century  eBooks & eLearning

Posted by First1 at Jan. 21, 2018
Creative Management of Small Public Libraries in the 21st Century

Creative Management of Small Public Libraries in the 21st Century by Carol Smallwood
English | December 23rd, 2014 | ASIN: B00RL7EIW6, ISBN: 1442243554, 1442243562 | 317 pages | EPUB | 0.48 MB

Creative Management of Small Public Libraries in the 21st Century is an anthology on small public libraries as centers of communities serving populations under 25,000 that make up most of the public library systems in the United States.

The New Rules of Sales and Service [Audiobook]  eBooks & eLearning

Posted by IrGens at Jan. 8, 2018
The New Rules of Sales and Service [Audiobook]

The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business [Audiobook] by David Meerman Scott
English | September 2, 2014 | ASIN: B00MY9ZNYS | MP3@64 kbps | 10 hrs 37 mins | 289 MB
Narrator: David Meerman Scott

Be Our Guest: Perfecting the Art of Customer Service [Audiobook]  eBooks & eLearning

Posted by tarantoga at Dec. 23, 2017
Be Our Guest: Perfecting the Art of Customer Service [Audiobook]

The Disney Institute,‎ Theodore Kinni,‎ Barry Abrams (Narrator), "Be Our Guest: Perfecting the Art of Customer Service"
ASIN: B00WXS601U, ISBN: 1494562332 | 2015 | MP3@64 kbps | ~05:26:00 | 154 MB

Fun is Good: How to Create Joy & Passion in Your Workplace & Career [Audiobook]  eBooks & eLearning

Posted by tarantoga at Dec. 23, 2017
Fun is Good: How to Create Joy & Passion in Your Workplace & Career [Audiobook]

Mike Veeck (Narrator, Author),‎ Pete Williams (Narrator, Author), "Fun is Good: How to Create Joy & Passion in Your Workplace & Career"
ASIN: B000JBWV16, ISBN: 1596590467 | 2006 | MP3@64 kbps | ~06:42:00 | 190 MB

Microsoft Dynamics 365 Customer Engagement (CRM) - Getting Started  eBooks & eLearning

Posted by naag at Dec. 17, 2017
Microsoft Dynamics 365 Customer Engagement (CRM) - Getting Started

Microsoft Dynamics 365 Customer Engagement (CRM) - Getting Started
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 2 Hours 20M | 381 MB
Genre: eLearning | Language: English

Customer Relationship Management, or CRM, is core to all businesses today. This course teaches you the basics of Microsoft's CRM solution, Dynamics 365 Customer Enagement, which includes Sales, Customer Service, Field Service and more.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results [Audiobook]

Renee Evenson,‎ Sandra Burr (Narrator),‎ "Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition"
ASIN: B076ZVKMBW, ISBN: 1543640680 | 2017 | MP3@64 kbps | ~06:40:00 | 189 MB
Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition by Renee Evenson
English | December 14th, 2017 (2018 Edition) | ASIN: B072LQQKQ3, ISBN: 0814438911 | 240 Pages | EPUB | 0.83 MB

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition

Customer Service Training 101: Quick and Easy Techniques That Get Great Results, 3rd Edition by Renee Evenson
English | December 14th, 2017 (2018 Edition) | ISBN: 0814438911, 9780814438916 | 246 Pages | True PDF | 1.08 MB

Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.
The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture [Audiobook]

Robert Spector,‎ breAnne O. Reeves,‎ Eric Pollins (Narrator),‎ "The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, 3rd Edition"
ASIN: B077K91Y5J | 2017 | MP3@64 kbps | ~06:14:00 | 177 MB
The 12 Powers of a Marketing Leader: How to Succeed by Building Customer and Company Value

The 12 Powers of a Marketing Leader: How to Succeed by Building Customer and Company Value by Thomas Barta, Patrick Barwise
English | September 23rd, 2016 (2017 Edition) | ASIN: B01H640KFC, ISBN: 1259834719 | 240 Pages | EPUB | 3.46 MB

The 12 Powers of a Marketing Leader, by former McKinsey Partner Thomas Barta and senior London Business School professor Patrick Barwise, is the first research-based leadership book for marketers in the 21st century. Based on the largest ever research study of its kind, with detailed data on over 8,600 leaders in more than 170 countries, this game-changing book identifies 12 specific behaviors–or Powers–that drive marketers' business impact and career success.