Customer Service Exam

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry, 2 edition

Robert Spector and Patrick D. McCarthy, "The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry, 2 edition"
English | 2012 | ISBN: 1118076672 | 240 pages pages | PDF | 1 MB
The Economist (Intelligence Unit) - Customer service marketing and technology Mastering the customer journey (2014)

The Economist (Intelligence Unit) - Customer service marketing and technology Mastering the customer journey (2014)
English | 24 pages | True PDF | 11.60 Mb

Captain A-Hole's Guide to Customer Service (2006)  Comics

Posted by mikestoke at Oct. 31, 2013
Captain A-Hole's Guide to Customer Service (2006)

Captain A-Hole's Guide to Customer Service (2006)
English | CBR | 29 pages | 27.44 MB
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (repost)

Renee Evenson, "Customer Service Training 101: Quick and Easy Techniques That Get Great Results"
2010 | ISBN: 0814416411 | 224 pages | PDF | 3 MB

Stellar Customer Service: Training Library Staff to Exceed Expectations  eBooks & eLearning

Posted by Rare-1 at May 2, 2017
Stellar Customer Service: Training Library Staff to Exceed Expectations

Mou Chakraborty, "Stellar Customer Service: Training Library Staff to Exceed Expectations"
ISBN: 1440840768 | 2016 | EPUB | 213 pages | 1.69 MB

How to Write a Customer Service Email  eBooks & eLearning

Posted by naag at March 14, 2017
How to Write a Customer Service Email

How to Write a Customer Service Email
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 1 Hours | 515 MB
Genre: eLearning | Language: English

Customer Service: New Rules for a Social Media World (repost)  eBooks & eLearning

Posted by interes at Feb. 4, 2017
Customer Service: New Rules for a Social Media World (repost)

Customer Service: New Rules for a Social Media World by Peter Shankman
English | 2010 | 208 Pages | ISBN: 078974709X | PDF | 6,6 MB

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.