Customer Service Exam

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry, 2 edition

Robert Spector and Patrick D. McCarthy, "The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry, 2 edition"
English | 2012 | ISBN: 1118076672 | 240 pages pages | PDF | 1 MB
The Economist (Intelligence Unit) - Customer service marketing and technology Mastering the customer journey (2014)

The Economist (Intelligence Unit) - Customer service marketing and technology Mastering the customer journey (2014)
English | 24 pages | True PDF | 11.60 Mb

Captain A-Hole's Guide to Customer Service (2006)  Comics

Posted by mikestoke at Oct. 31, 2013
Captain A-Hole's Guide to Customer Service (2006)

Captain A-Hole's Guide to Customer Service (2006)
English | CBR | 29 pages | 27.44 MB
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (repost)

Renee Evenson, "Customer Service Training 101: Quick and Easy Techniques That Get Great Results"
2010 | ISBN: 0814416411 | 224 pages | PDF | 3 MB

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.

Lynda - Microsoft Dynamics CRM: Customer Service  eBooks & eLearning

Posted by U.N.Owen at Sept. 29, 2016
Lynda - Microsoft Dynamics CRM: Customer Service

Lynda - Microsoft Dynamics CRM: Customer Service
Size: 348 MB | Duration: 2h 18m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Streamline your customer service operations with Microsoft Dynamics.

Perfect Phrases for Customer Service (2nd Edition) (Repost)  eBooks & eLearning

Posted by enmoys at May 27, 2016
Perfect Phrases for Customer Service (2nd Edition) (Repost)

Perfect Phrases for Customer Service (2nd Edition) By Robert Bacal
2011 | 256 Pages | ISBN: 0071745068 | PDF | 1 MB
Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputat

Martin Hill-Wilson, Carolyn Blunt, "Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation"
2013 | ISBN-10: 1118662679 | 250 pages | PDF | 3 MB

Lynda - Customer Service over the Phone  eBooks & eLearning

Posted by U.N.Owen at May 23, 2016
Lynda - Customer Service over the Phone

Lynda - Customer Service over the Phone
Size: 455 MB | Duration: 0h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Appropriate for all | Language: English

Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone.