Customer Service Exam

How to Improve Your Business with Better Customer Service!!  eBooks & eLearning

Posted by serpmolot at Jan. 23, 2016
How to Improve Your Business with Better Customer Service!!

How to Improve Your Business with Better Customer Service!!
English | 2015 | mp4 | H264 1280x720 | AAC 2 ch | 1 hrs | 190 MB
eLearning, Business, Communications | Skill level: Beginner level

Powerful ways to help you improve your customer service skills and improve your customer relations, in any business!!

LOMA – Customer Service in Action  eBooks & eLearning

Posted by FenixN at Jan. 12, 2015
LOMA – Customer Service in Action

LOMA – Customer Service in Action
10xDVDRip | AVI/IV32, ~954 kb/s | 320x240 | Duration: 00:38:57 | English: PCM, 352 kb/s (1 ch) | 455 MB
Genre: Business, Job

The financial services industry is constantly changing, but one thing remains constant—customers expect more from you. They want accurate answers that they can trust from you.

Lynda - Salesforce for Customer Service  eBooks & eLearning

Posted by U.N.Owen at June 29, 2017
Lynda - Salesforce for Customer Service

Lynda - Salesforce for Customer Service
Size: 144 MB | Duration: 0h 50m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions.

Stellar Customer Service: Training Library Staff to Exceed Expectations  eBooks & eLearning

Posted by Rare-1 at May 2, 2017
Stellar Customer Service: Training Library Staff to Exceed Expectations

Mou Chakraborty, "Stellar Customer Service: Training Library Staff to Exceed Expectations"
ISBN: 1440840768 | 2016 | EPUB | 213 pages | 1.69 MB

How to Write a Customer Service Email  eBooks & eLearning

Posted by naag at March 14, 2017
How to Write a Customer Service Email

How to Write a Customer Service Email
MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 1 Hours | 515 MB
Genre: eLearning | Language: English

Customer Service: New Rules for a Social Media World (repost)  eBooks & eLearning

Posted by interes at Feb. 4, 2017
Customer Service: New Rules for a Social Media World (repost)

Customer Service: New Rules for a Social Media World by Peter Shankman
English | 2010 | 208 Pages | ISBN: 078974709X | PDF | 6,6 MB

Lynda - IT Service Desk: Customer Service Fundamentals  eBooks & eLearning

Posted by U.N.Owen at Feb. 1, 2017
Lynda - IT Service Desk: Customer Service Fundamentals

Lynda - IT Service Desk: Customer Service Fundamentals
Size: 2.11 GB | Duration: 1h 52m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Put the 'help' in help desk and the 'support' in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction.

Increase sales through great customer service skills  eBooks & eLearning

Posted by naag at Jan. 8, 2017
Increase sales through great customer service skills

Increase sales through great customer service skills
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 1 Hours | Lec: 19 | 1.73 GB
Genre: eLearning | Language: English

How do you: Build rapport? Handle difficult conversations? Improve your questioning & listening skills?
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation [Repost]

Robert Bacal - Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
2004 | ISBN: 007144453X | English | 240 pages | PDF | 1.1 MB

Lynda - Quality Standards in Customer Service  eBooks & eLearning

Posted by U.N.Owen at Nov. 30, 2016
Lynda - Quality Standards in Customer Service

Lynda - Quality Standards in Customer Service
Size: 450 MB | Duration: 1h 4m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Intermediate | Language: English

"Customer service" can mean many different things, but there are unifying principles across all customer-facing operations.