Customer Relationship Management by Kristin L. Anderson, Carol J. Kerr
2001 | ISBN: 0071379541 | 176 pages | PDF | 2,95 MB
This reader-friendly series is must read for all levels of managers
All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations.