Collaborative Customer Relationship Management

Electronic Customer Relationship Management (Advances in Management Information Systems)

"Electronic Customer Relationship Management" by Jerry Fjermestad, Nicholas C Robertson Jr
PDF | 2006 | 225 pages | ISBN: 0765613271 | English | 5 MB
Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management, (2nd Edition) (Repost)

Michael J. A. Berry, Gordon S. Linoff, "Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management, (2nd Edition)"
English | 2004-04-09 | ISBN: 0471470643 | 672 pages | PDF | 13.6 mb
Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (repost)

Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management By Gordon S. Linoff, Michael J. Berry
3 edition 2011 | 888 Pages | ISBN: 0470650931 | EPUB | 25 MB

The leading introductory book on data mining, fully updated and revised!
When Berry and Linoff wrote the first edition of Data Mining Techniques in the late 1990s, data mining was just starting to move out of the lab and into the office and has since grown to become an indispensable tool of modern business. This new edition—more than 50% new and revised— is a significant update from the previous one, and shows you how to harness the newest data mining methods and techniques to solve common business problems.
Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management (repost)

Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management By Gordon S. Linoff, Michael J. Berry
English | 3 edition 2011 | 888 Pages | ISBN: 0470650931 | EPUB | 25 MB

The leading introductory book on data mining, fully updated and revised!
When Berry and Linoff wrote the first edition of Data Mining Techniques in the late 1990s, data mining was just starting to move out of the lab and into the office and has since grown to become an indispensable tool of modern business. This new edition—more than 50% new and revised— is a significant update from the previous one, and shows you how to harness the newest data mining methods and techniques to solve common business problems.
Mastering Data Mining: The Art and Science of Customer Relationship Management { Repost }

Mastering Data Mining: The Art and Science of Customer Relationship Management
Wiley | ISBN 0471331236 | 1999-12-28 | PDF | 512 pages | 856 KB

"Berry and Linoff lead the reader down an enlightened path of best practices." -Dr. Jim Goodnight, President and Cofounder, SAS Institute Inc.
At request. Reupload from Apr, 3. Link was deleted.

Michael J. A. Berry, Gordon S. Linoff, "Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management" (2n

Michael J. A. Berry, Gordon S. Linoff, "Data Mining Techniques: For Marketing, Sales, and Customer Relationship Management" (2nd edition)
Wiley | ISBN 0471470643 | 2004 Year | PDF | 4,35 Mb | 672 Pages

Customer Relationship Management  eBooks & eLearning

Posted by tanas.olesya at Nov. 6, 2016
Customer Relationship Management

Customer Relationship Management: Concept, Strategy, and Tools by V. Kumar
English | 20 Oct. 2012 | ISBN: 3642201091 | 398 Pages | PDF | 4 MB

Customer relationship management (CRM) as a strategy and as a technology has gone through an amazing evolutionary journey.

Customer Relationship Management im Krankenhaus  eBooks & eLearning

Posted by tanas.olesya at June 3, 2016
Customer Relationship Management im Krankenhaus

Customer Relationship Management im Krankenhaus: Empirische Überprüfung eines Kundenwertmodells für niedergelassene Ärzte von Dirk Heinrich
Deutsch | 27. Februar 2012 | ISBN: 3834927783 | 472 Seiten | PDF | 3 MB

Dirk Heinrich entwickelt ein Kundenwertmodell für niedergelassene Ärzte und operationalisiert es für ein spezifisches Krankenhaus, bevor er Handlungsempfehlungen für das Krankenhausmanagement ableitet.
Customer Relationship Management: Profitabilitätsorientierte Bindung von Wohnungsmietern

Friederike Sperl, "Customer Relationship Management: Profitabilitätsorientierte Bindung von Wohnungsmietern"
2016 | German | ISBN-10: 3658115467 | 294 pages | PDF | 3 MB
"Advances in Customer Relationship Management" ed. by Daniel Catalan-Matamoros

"Advances in Customer Relationship Management" ed. by Daniel Catalan-Matamoros
ITAe | 2012 | ISBN: 9789535105169 | 154 pages | PDF | 8 MB

This book puts forth a conceptualization that attempts to not only outline Customer relationship management (CRM) domain but also to reconcile the divergent perspectives found in the academic and popular literature. This book presents innovative proven methods for determining whether a CRM strategy for changing the way a company provides service (by adding new technology, processes, and procedures) will realize the return on the investment projected. It could be a great help to CRM personnel, student, managers and any one that works directly or indirectly with customers.