Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business - Josh Bernoff, Ted Schadler
Harvard Business Press | ISBN: 1422155633 | 2010-09-14 | MOBI, PDF | 272 pages | 3.29 Mb
Is Your Company EMPOWERED for Success?
You know it’s happening within your organization. Your people, armed with cheap, accessible technology, are connecting with customers and building innovative new solutions. But who are these creative problem-solvers? How can you be one? And just as important—how can you lead them?
We call them HEROes: highly empowered and resourceful operatives. Your company needs them because in the age of Twitter, iPhones, Facebook, YouTube, and an ever-evolving torrent of Web information, your customers now come to the table armed with more data and access than ever before, and in many cases, your company is overmatched.