Client Satisfaction

Understanding the Construction Client (repost)  eBooks & eLearning

Posted by fdts at Sept. 7, 2016
Understanding the Construction Client (repost)

Understanding the Construction Client
by David Boyd and Ezekiel Chinyio
English | 2006 | ISBN: 1405129786 | 328 pages | PDF | 11.09 MB

Understanding the Construction Client  eBooks & eLearning

Posted by DZ123 at Jan. 26, 2010
Understanding the Construction Client

Understanding the Construction Client
Publisher: Wiley-Blackwell | ISBN: 1405129786 | edition 2006 | PDF | 328 pages | 11 mb

This book breaks new ground by creating a framework to understand clients' actions and needs. Most construction management books focus on improving the construction process; this one focuses on a better engagement with the client. It challenges conceptions of both the construction industry and clients' businesses so that a more effective process and greater client satisfaction can be achieved. The book suggests that 'buildings are not about building but about changing and developing the client'. The technical, organisational and psychological aspects of this are described and analysed in detail so that current experience can be explained and better practice determined.
The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth

Rob Knapp “The Supernova Advisor: Crossing The Invisible Bridge to Exceptional Client Service and Consistent Growth"
Wiley | 2007-12-05 | ISBN: 0470249277 | 127 pages | PDF | 1,2 Mb
Satisfaction, fidélité et expérience client : Etre à l'écoute de ses clients pour une entreprise performante

Satisfaction, fidélité et expérience client : Etre à l'écoute de ses clients pour une entreprise performante
Dunod (27 janvier 2016) | ISBN: 2100743104 | Français | PDF | 224 pages | 68 MB
Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos [Audiobook]

Heidi K. Gardner, Tanya Eby (Narrator), "Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos"
ISBN: n/a, ASIN: B07232X8WS | 2017 | MP3@64 kbps | ~08:24:21 | 225 MB

Business Process Mapping: Improving Customer Satisfaction (repost)  eBooks & eLearning

Posted by libr at Oct. 25, 2015
Business Process Mapping: Improving Customer Satisfaction (repost)

J. Mike Jacka and Paulette J. Keller, "Business Process Mapping: Improving Customer Satisfaction"
English | 2009 | ISBN: 0470444584 | 322 pages | PDF | 3,2 MB

What Clients Want: A Guide to B2B Customer Satisfaction  eBooks & eLearning

Posted by C2U at June 5, 2015
What Clients Want: A Guide to B2B Customer Satisfaction

Udemy - What Clients Want: A Guide to B2B Customer Satisfaction
Duration: 2 hours | Video: AVC (.MP4) 1280x720 30fps | Audio: AAC 44.1KHz 2ch | 2.3GB
Genre: eLearning | Language: English

How to win new clients, get more work from your existing projects and save accounts that are about to leave

100 questions pour comprendre et agir l'accueil client  eBooks & eLearning

Posted by ernaniaroldo at April 16, 2015
100 questions pour comprendre et agir l'accueil client

100 questions pour comprendre et agir l'accueil client
AFNOR (2010) | ISBN-10: 2124652427 | French | PDF | 156 pages | 102 Mb

Client Servicing  eBooks & eLearning

Posted by serpmolot at March 8, 2015
Client Servicing

Client Servicing
English | 2015 | mp4 | H264 1280x720 | AAC 2 ch | 157 MB
eLearning, Business, Operations

Réussir sa relation client  eBooks & eLearning

Posted by ALGEROIS at Dec. 6, 2014
Réussir sa relation client

Réussir sa relation client
Dunod (2010) | ISBN: 2100549847 | French | PDF | 170 Pages | 87 Mb

Etape par étape, cet ouvrage analyse les éléments essentiels pour construire ou renforcer la relation client. La qualité de la relation entretenue entre le fournisseur et son client est déterminante. Plus cette relation est forte, plus le client, va travailler avec son fournisseur dans une logique de partenariat et d'exclusivité. La qualité du produit ou du service, le prix, le respect des engagements ne sont que des aspects secondaires dans la satisfaction et la fidélisation d'un client. L'entreprise doit de toute façon se positionner dans un niveau de prix et de qualité acceptable par son marché, sinon elle en sortira inexorablement. Ce livre aide le lecteur à mettre en place une relation client efficace.